Complaints Procedure


We are committed to high quality legal advice and “client care”. If you are unhappy about any aspect of the service you have received or about the bill, please contact Norman Cheetham at our office by email, telephone or post. We have a procedure in place that details how we handle complaints, which is available from our office.  We will try to solve any problem quickly and we operate an internal complaints handling system to help us to resolve the problem.


If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806 Wolverhampton, WV1 9WJ telephone number 0300 555 0333 to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.


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